Shipping Policy

SeraphPets.com

United Kingdom

📍 Address: 46 Devenay Road, London, E15 4AY

📧 Email: info@seraphpets.com

📞 Phone: +44 20 4577 2878

📩 Contact: @contact us

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SeraphPets Shipping Policy

At SeraphPets, we are committed to providing an exceptional shopping experience for our UK customers, with clear and reliable shipping services. We offer free standard shipping on all orders within the United Kingdom.

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Shipping Locations

This shipping policy applies to orders shipped within the United Kingdom.

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Delivery Times

• Order Cutoff Time: 7:00 PM (GMT) orders placed after this time are processed the next business day.

• Order Handling Time: 1–2 business days (Monday to Friday).

• Transit Time: 2–4 business days (Monday to Friday).

• Estimated Delivery Time: 3–6 business days from the order date.

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Carrier Services

We partner with the following reliable carriers for UK deliveries:

• Royal Mail

• UPS (for larger shipments)

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Shipping Costs

• Free Standard Shipping: All orders within the United Kingdom qualify for free shipping.

• Express Shipping: Available at checkout for an additional fee (cost calculated based on weight and location).

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Delivery Issues

If you experience any delivery issues such as delays, damaged goods, or lost packages, please contact our customer service team immediately at info@seraphpets.com. We are here to help and ensure your order arrives safely.

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Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number.

You can track your package here: @Track My Order

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Questions?

Visit our FAQs page or Contact Us.

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Customer Service Hours

Monday to Friday: 9:30 AM – 7:00 PM

We aim to respond to all emails within 1–2 business days.