Privacy Policy

Effective Date: 1 August 2025

At SeraphPets, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website.

⸻

Information We Collect

We may collect the following personal information when you visit or purchase from our website:

• Your name, email address, and phone number

• Shipping and billing addresses

• Order details (products purchased, payment method)

• Browser type, device type, IP address, cookies, and other technical data

⸻

How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Communicate with you about your purchase or inquiry

• Provide customer service and support

• Improve our website, services, and product offerings

• Send marketing communications (only if you opt-in)

• Comply with legal and regulatory obligations

⸻

Sharing Your Information

We never sell your personal data.

We may share it with trusted third parties only for the following purposes:

• Payment processing: Shopify Payments, PayPal

• Order fulfillment and shipping: Royal Mail, UPS

• Analytics and website performance: Google Analytics, Shopify analytics

⸻

Cookies & Tracking Technologies

We use cookies to:

• Remember your preferences and cart contents

• Track site performance and user behavior

• Personalize your browsing experience

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

⸻

Your Data Rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete personal data

• Request the deletion of your personal data

• Withdraw consent to receive marketing communications

• File a complaint with the UK Information Commissioner’s Office (ICO)

To exercise these rights, contact us at info@seraphpets.com.

⸻

Data Storage and Security

We store your data on secure servers and use SSL encryption for all transactions. Your personal data is only accessible by authorised personnel.

⸻

Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from children.

⸻

Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page, and the “Effective Date” will be updated accordingly.

⸻

Contact Information

Business Name: SeraphPets

Email: info@seraphpets.com

Phone: +44 20 4577 2878

Address: 46 Devenay Road, London, E15 4AY, United Kingdom

Contact Page: Contact Us